return policy

At ART AND BLOOMS FLOWERS L L C O P C, we strive to ensure that our customers are satisfied with their purchases. Due to the perishable nature of our products, we have specific guidelines for returns. 

Eligibility for Returns

  1. Perishable Items: 
    • Fresh flowers and chocolate arrangements are perishable items and are not eligible for returns. If there are issues with the quality or condition of these items upon delivery, please contact us immediately. 
  2. Non-Perishable Items: 
    • Non-perishable items, such as vases, teddy bears, and chocolates (if unopened), can be returned or exchanged under certain conditions. 

Return Conditions

  1. Quality Issues: 
    • If you receive a product that is damaged or not in the expected condition, please contact us within 12 hours of delivery at [email protected] with details and photographic evidence of the issue. 
  2. Change of Mind: 
    • We do not accept returns for perishable items due to a change of mind. For non-perishable items, returns or exchanges due to a change of mind are subject to approval and must be in their original condition and packaging. 

Return Process

  1. Contact Us: 
    • To initiate a return, please contact our customer service team at [email protected] within 12 hours of receiving your order. Provide your order number, details of the issue, and any relevant photographs. 
  2. Approval: 
    • Once your return request is received and inspected, we will notify you of the approval or rejection of your return. If approved, we will provide instructions for returning the item. 
  3. Shipping: 
    • For approved non-perishable item returns, you will be responsible for paying for your own shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund. 
  4. Refunds: 
    • If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies. 

Exchanges

  • We do not exchange perishable items. 
  • For non-perishable items, exchanges can be made if the items are in their original condition and packaging. To request an exchange, contact us at [email protected] within 12 hours of delivery. 

Customer Support

For any further information or assistance with returns, please contact us at [email protected]