Exchange and refund policy

Refund Policy

In the case of problems with your order, please contact us through [email protected] within 12 hours of delivery and provide reasons and evidence of your dissatisfaction. We aim to assist you within 2 working days. 

Depending upon the situation, ART AND BLOOMS FLOWERS L L C O P C may refund the total or partial price of the product or can advise other solutions. Issues of disliking the arrangement or style preference are not acceptable grounds for a refund. 

Given that we are working with fresh products, it will be at our complete discretion whether a refund will be appropriate and which solution will be suitable and applicable in the circumstances. 

Exchange Policy

We do not exchange fresh products as they are vulnerable and perishable. 

We may exchange other products including vases, teddy bears, and chocolates depending on the circumstances and the condition of the product. 

Conditions for Exchange and Refund:

    1. Fresh Products: 
      • Due to the perishable nature of fresh flowers and chocolate arrangements, we do not accept exchanges. 
      • Refunds for fresh products are at the complete discretion of ART AND BLOOMS FLOWERS L L C O P C and are only provided if there are issues with the quality or condition of the products delivered. 
    3. Non-Perishable Items: 
      • Non-perishable items such as vases, teddy bears, and chocolates can be exchanged if they are in their original condition and packaging. 
      • Exchanges must be requested within 12 hours of delivery by contacting [email protected] with details and evidence of the issue. 
    5. Order Cancellation: 
      • Orders can be canceled if they have not been taken into production or dispatched. Please contact us as soon as possible via [email protected] or +971 559052424 to request a cancellation and potential refund. 
      • If the order is already in production or transit, it cannot be canceled or refunded due to the vulnerability and quality of fresh products. 
    7. Processing Refunds: 
      • If a refund is approved, it will be processed, and a credit will automatically be applied to your original method of payment within a certain amount of days, depending on your card issuer’s policies. 
    8. Customer Support: 
      • For any further information or assistance with exchanges and refunds, please contact us at [email protected] or +971 559052424